Privacy Policy

In accordance with the provisions of current legislation on the protection of personal data, we inform you that your data will be integrated into the processing system belonging to Animale Thérapie, whose registered office is located at 6 avenue Leon Blum 31270 Frouzins.

 

Data Controller

Within the meaning of Article 4.7 of the GDPR, Ms. Nicolas Marion is the data controller for personal data collected on the website www.animaletherapie.com . Ms. Nicolas Marion determines the purposes and means of the processing carried out.

 

Why Does Animale ThéRapie Collect Personal Data?

Animale Thérapie collects data for several needs explained below: analysis of website browsing behavior, carrying out sales operations, after-sales service, and commercial prospecting. Some data is collected automatically. You are then scrupulously informed beforehand. Other collections are required by law and/or regulations (for example, for invoice establishment), while others are of strategic and commercial importance and require your prior consent.

Ms. Nicolas Marion ensures in each case to comply with regulations, which require varying degrees of compliance from simple information to prior collection of your agreement.

Automatically Collected Data

In accordance with the legislative and regulatory provisions in force, we automatically collect certain information when you browse our site. This data includes:

• the device and browser used
• the IP address
• the date and time of your browsing
• your browsing history

For this data collection to be authorized by regulations, we provide you with an opt-out mechanism by updating your contact preferences by contacting customer service at contact@animaletherapie.com .

In accordance with regulations, we also inform you that:

• The collected data is not cross-referenced with other processing (customer files or traffic statistics from other sites, for example).
• The data collected by this means only results in the production of anonymous statistics
• We do not track your browsing on other websites.
• The IP address collected does not allow for geolocation more precise than the scale of a city:
• This data is not kept for more than 13 months from your first visit.
• Raw traffic data associated with an identifier should also not be kept for more than 13 months.

 

Any data collection beyond that aimed at feeding these statistics requires your prior consent if it is not based on another legal basis.

 

Data Collected During a Quote Request or an Order

In order to access the quote creation and/or order process, you will need to provide us with your company information as well as contact information, considered personal: your name, your contact details (email and postal address and phone number), your banking information. The legal basis for this collection and processing is based on Article 6.1.b of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or “GDPR”).

 

Data Collected when You Contact Customer Service

You are likely to transmit personal data to us when you contact customer service so that we can process your requests. Here again, the legal basis is Article 6.1.b of the GDPR. The legal basis for this collection and processing is based on Article 6.1.b of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or “GDPR”).

 

Data Retention

In accordance with current regulations, Mrs. Nicolas Marion informs you that data will be retained for the period strictly necessary for their processing, in accordance with locally applicable regulations. For example, in accordance with French law, we are obligated to keep payment and billing information for a period of 10 years.

Data Processing

Mrs. Nicolas Marion informs that she will process data legally, fairly, transparently, adequately, relevantly, limitedly, accurately, and in an up-to-date manner. Therefore, Mrs. Nicolas Marion commits to taking all reasonable measures to ensure that data is deleted or rectified without delay when it is inaccurate. Mrs. Nicolas Marion may contact you by phone to ensure the accuracy of the information provided.

Mrs. Nicolas Marion will process your data in order to fulfill her contractual obligations for the fulfillment of your order and the management of your customer account. Without this data, we may not be able to bill for the services ordered.

Mrs. Nicolas Marion will also process your information to send you promotional offers and product information via a newsletter system if you have given consent to do so. You can withdraw your consent to receive marketing and product information at any time by updating your contact preferences by clicking on the “unsubscribe” link present in each email or by contacting customer service at contact@animaletherapie.com.

 

User Rights

In accordance with Articles 15 to 22 of the GDPR, concerning the data we hold about you, you have the following rights:

– right of access (Article 15 GDPR)
– right to rectification (Article 16 GDPR)
– right to erasure (Article 17 GDPR)
– right to restriction of processing (Article 18 GDPR)
– right to notification regarding rectification or erasure of personal data or restriction of processing (Article 19 GDPR)
– right to data portability (Article 20 GDPR)
– right to object (Article 21 GDPR)
– right not to be subject to automated individual decision-making, including profiling (Article 22 GDPR)

You can exercise these rights by sending your request to the following postal address: route de la Bachellerie, 19150 Saint Martial de Gimel or to the email address contact@animaletherapie.com. Any request to “exercise” a right must be accompanied by “a copy of a valid proof of” identity to allow us to ensure that the request comes from the legitimate holder of the data concerned. You can also contact the competent supervisory authority (CNIL) to present any complaint you deem appropriate.

 

Data Transfer

Mrs. Nicolas Marion informs that she may proceed with a transfer of data when necessary (for example to subcontractors such as graphic designers and/or workshops or carriers such as DHL, TNT, UPS, and La Poste).

This data transfer will be carried out in compliance with the guarantees, measures, and rights provided for by the legislation in force on the protection of personal data and in accordance with this privacy policy.

 

Data Retention Period

The retention periods of your data vary depending on the state of the law and, when constraints are lesser, according to CNIL recommendations and our needs. For example, we are legally required to keep invoices for a period of 10 years. Billing data is therefore kept for 10 years.

For reference, you will find in the attached table the retention periods for the main data applied by Animale Thérapie

 

Type of data processing	Purpose of processing	Legal basis for processing	Retention period	Remarks (CNIL’s simplified standards have only indicative value since 25.05.2018. New frameworks are expected.)
Commercial and marketing files	Management of customer and prospect files	Article 6.1.b of GDPR	Data that cannot be kept beyond the retention period strictly necessary for managing the commercial relationship, except for exceptions	CNIL simplified standard NS-048
Order management		Article L123-22 paragraph 2 of the Commercial Code	10 years
Customer relationship/After-sales service	· Management of business relationships · Prospecting	– Article L123-22 paragraph 2 of the Commercial Code – Article 6.1.b of the GDPR		CNIL simplified standard NS-048
Electronic commercial prospecting		Article 6.1.a of the GDPR	3 years from their collection by the data controller or from the last contact from the prospect	CNIL simplified standard NS-048

 

 

Changes to this Privacy Policy

This privacy policy was updated on January 6, 2022. From time to time, Ms. Nicolas Marion may make changes to her privacy policy and update it on her website. Any update to this policy will be indicated by the presence of easily identifiable banners on our website and/or by sending informational emails.